I was configuring my router (my all-purpose Linux machine) to use both of my Internet connections, specifically to route my data and voice over separate connections, so I don't have to deal with QoS issues.

I tested both lines, and noticed the Convergence line seemed to have a bit less latency, so decided to go with that. But, I also noticed that there seemed to be some packet loss, moving around between 3% and 8%. So I phoned Convergence and explained I have a problem. I was asked how fast my downloads were, but told the tech that the issue was there was a lot of packet loss: 5% I said. “And the problem is?” He insisted that 5% is very acceptable and good.

After pushing him for a bit, he says that they have up to 8%, and they consider that to be fine. He went on to explain that cable is just like that. I don't know what these guys are smoking, but this is the stupidest thing I've ever heard. When Convergence bought Cybernet, I think they didn't realise what a horrible infraestructure they had. But it's been years now, plenty of time to fix things.

I'm going to play with the modem and see if I can increase it's power or something that will reduce loss. It's an old 1997 Zenith modem -- anyone know anything else about these kinds of issues?